Return & Refund Policy
At Fitnova Collective, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
We accept returns within 30 days of the delivery date, provided the item is:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In its original packaging
Items marked as Final Sale are not eligible for return or exchange.
Non-Returnable Items
- Intimates, swimwear, and accessories (for hygiene reasons)
- Items damaged due to misuse or improper care
- Gift cards
How to Initiate a Return
To start a return, please contact our customer care team within 30 days of delivery:
- 📩 Email: info@excelbizsolutionsllc.com
- 📞 Phone: (919)-902-5988
- 🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Please include your order number and reason for return. Our team will provide return instructions within 1–2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
We offer exchanges for different sizes or colors, subject to availability. Please contact us to arrange an exchange.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will resolve the issue at no additional cost to you.